Refunds go to your Pakades balance automatically and can be reused or withdrawn as permitted. Refund status appears in the order details and balance history.
Product orders
- Cancelled by the buyer before the seller starts: full refund.
- Rejected by the seller or out of stock: full refund.
- Failed delivery and the order is cancelled: full refund including delivery.
- Item not as described/damaged: open a support ticket within 48 hours of receipt with photos/video; we mediate with the seller.
Ticket, room & travel bookings
- Cancelled at least 24 hours before the date: full refund.
- Rejected by the partner or the venue closes: full refund.
- Used e-tickets cannot be refunded.
Kuantar services
Cancelled before a driver accepts: full refund. After a driver accepts, Kuantar may charge its cancellation fee; the rest is refunded.
PPOB
Failed transactions are refunded automatically. Successful ones (serial/token issued) cannot be refunded.
Late payments
If a payment arrives after the order was cancelled, it is refunded to your balance.
Need help? Open a ticket in Help, ask PakadesVA, or contact +62 851-3719-0353.
Last updated: 29 Oct 2026