Frequently Asked Questions

Pakades is the Village Marketplace: one app to shop village & MSME products, book attraction tickets, hotels & homestays, travel packages, Koperasi Merah Putih, livestock and fish — plus Ride, Car, Food, Mart, Send, Jastip and top-ups with Kuantar. All assisted by the PakadesVA AI assistant.

Pakades is owned and operated by PT Indo Smart Media (indosmartmedia.com).

Pakades partners with Kuantar. Services that need a driver (Ride, Car, Send, Food, Mart and same-city delivery of village goods) are served by Kuantar driver-partners. The Kuantar Food & Mart catalogue appears in Pakades, and village products can be bought from the Kuantar app. Order statuses sync automatically.

Village goods shipped by courier and tourism/stay bookings can be ordered from anywhere. Kuantar driver services are available in Kuantar cities.

Choose Register, enter your name, phone and password, then the OTP sent via WhatsApp. Once your number is verified you can shop and book.

Choose Forgot password on the sign-in page, enter your phone or email and follow the code/link sent to you.

Yes. Pakades is available in Indonesian and English; switch via the language button on the site or the Account menu in the app.

PakadesVA is the Pakades virtual assistant. It greets you by profile, answers questions and guides you step by step — choosing products, booking, paying, and opening a shop for partners.

When you are signed in, PakadesVA uses a summary of your account (active orders, balance, unfinished steps) to answer relevantly. It never asks for your OTP or password.

Open a service (e.g. Village Products, MSMEs, Livestock), pick a shop and products, set quantities, choose how to receive (Kuantar driver, courier or pick-up) and pay. The seller prepares the order and you are notified at each step.

A Kuantar driver delivers within the city on the same day. Couriers (JNE, J&T, SiCepat and more via Biteship) ship intercity with a tracking number. Pick-up is free: show the pick-up code in the app at the shop.

Choose Attraction Tickets, Stays or Travel, pick a place and ticket/room/package type, set the date (check-in & check-out for stays) and guests, then pay. A QR e-ticket appears instantly in Orders.

Open the booking in the app or site and show the QR/e-ticket code to staff, who scan it with the Pakades Merchant app. E-tickets are single-use on the booked date.

Product orders can be cancelled while the seller has not started. Bookings can be cancelled free until 24 hours before the date. Money returns to your KuantarPay balance automatically.

Pick a service under Kuantar Services, set pickup and destination (or choose a restaurant/store) and order. The order goes to Kuantar and the nearest driver accepts it; driver position and chat appear in the order details.

Your KuantarPay balance (top up with QRIS from any bank or e-wallet app) and the online payment options shown at checkout. Cash is available for in-store pick-up and some Kuantar services.

Open Balance → Top up, choose an amount and pay online. Your balance increases automatically once the payment is received.

Refunds go to your KuantarPay balance right after an order is cancelled or fails.

Airtime, data packages, electricity tokens, e-money, game vouchers, and bill payments for electricity, water, BPJS, internet and more.

Failed transactions are refunded to your balance automatically. If a status stays pending, check again in a few minutes or ask PakadesVA.

Open Jastip, enter sender and recipient addresses and parcel weight, compare courier rates and pay. The courier picks up your parcel and you can track the waybill.

Livestock and live fish are usually delivered by the seller or as agreed; follow the delivery options offered by the shop and check the product description for details.

Register on the Become a Partner page or in the Pakades Merchant app: owner details, shop name, business type, address and map point. Admins verify your shop, then you can add products/tickets/rooms.

Registration is free. A small commission per transaction applies depending on the service; it is shown in the partner panel.

Earnings reach your partner balance once the order completes (goods received or e-ticket used) and can be withdrawn to a bank account.

Village Products, MSME, Cooperative and Fish shops can appear in Kuantar Mart so Kuantar customers can buy too. Orders from Kuantar arrive in the Pakades Merchant app as usual. You can switch this off in shop settings.

Payments are processed by a payment gateway licensed by Bank Indonesia and held by the platform until the order completes. Never transfer directly to a seller's personal account.

Open a ticket in Help or contact customer service on WhatsApp. Include the order code and evidence.